Network Administration2009 - 2011 I.T.T. Technical Institute
Network and System administration.
High School2006 - 2009 McCluer Senior High
General college prep.
System Administrator Team LeadDec 2017 - Current Contegix, LLC
Help support team members set, work toward and reach training and certification goals. Assist with customer service tasks including post mortems and customer follow up. Serve as an escalation point for customer service issues, policy questions, and technical matters. Coordinate leave, performance planning and reviews, and other routine issues with direct reports in the support department.
System AdministratorMay 2017 - Dec 2017 Contegix, LLC
Worked with Atlassian JIRA, Confluence, Bamboo, Fisheye, Crowd, Hipchat, and BitBucket. Tier III Support - Worked tickets in a timely fashion troubleshooting our most difficult problems. Worked with my team to maintain data center uptime and reliability. Worked with RHEL/CentOS. Managed and maintained Red Hat/CentOS/Ubuntu/Windows servers. Worked on projects involving automation using Puppet and Salt. Experience with Juniper firewalls, Cisco switches, LDAP, Apache, Nginx, Apache Tomcat, Postfix, SpamAssassin, Zimbra, Sensu, Puppet, Git, Server, Docker, VMware ESXi, VMware vSphere, QEMU, KVM, TinyDNS, Java applications.
N.O.C. TechnicianDec 2016 - May 2017 Contegix, LLC
Monitored and provided tier I & II support for Linux servers and Atlassian products for multiple enterprise customers. Notified customers promptly of any issues discovered in their environment along with technical explanation of the issue and proposed solution. Managed delegation of tickets to team of Linux Engineers.
N.O.C. TechnicianSep 2014 - Dec 2016 Spectrum Reach
Monitor Ad-Insertion across the Spectrum Reach footprint. Quickly resolving time sensitive issues to reduce revenue impact.
Internet/VOIP RepairFeb 2014 - Sep 2014 Charter Spectrum
Assist customers with troubleshooting internet and VOIP phone service remotely. Primarily working with Arris and Cisco cable modems and EMTAs